What is Airmee?

Airmee is a logistics technological platform with the vision of optimizing every transport in every city in the world. Our mission is to create the best and most environmentally sustainable delivery experience in the world by leveraging our research-based technology. We partner with online retailers and logistics providers to bring your purchases to you, at home, work, or anywhere—exactly when you need it.

When do you deliver?

We deliver in time slots ranging from 1 hour to maximum 5 hours. Different retailer offer different time slots. You can choose your desired time slot in the retailer’s webshop checkout.

We deliver 7 days a week 9am-10pm on weekdays and 11am-10pm on weekends.

How can I get in contact with your customer support?

Please click on the question mark in the tracking page, which you can access through the link we sent you in the SMS, to chat with us.

You can also reach us at help@airmee.com.

We love to hear from you so please contact us about anything regarding your delivery. Regarding questions about your item, we kindly request however that you contact your retailer.

Can I change the date and/or time of the delivery?

Yes, you can change the date and time in the tracking page, which you can access through the link we sent you in the SMS.

If you have any problems you can also chat with us in the tracking page or send us an email at help@airmee.com.

I missed my delivery, what do I do now?

We will attempt to deliver your items the next day.

If you have any questions, please contact us through the tracking page or send us an email at help@airmee.com.

I never received an SMS from you?

If you never received an SMS from us, it means that the retailer hasn’t sent us the delivery order. The SMS sendout is triggered by the retailer.

My items never arrived, what do I do?

Please contact us through the tracking page or send us an email at help@airmee.com and we will be happy to help you.

My items were damaged/missing, what do I do?

Please contact us through the tracking page or send us an email at help@airmee.com and we will be happy to help you.

Where do you deliver?

We deliver in the greater areas of Stockholm, Gothenburg and Malmo. We cover over three million people in Sweden, which is over 30% of the population.

How much are your drivers paid?

We don’t hire any drivers, but partner with various logistics providers. We require them to pay their drivers and couriers market based salaries.